FAQs

What kind of animals will this system work on?

simple PULSE will work on miniature and standard goats as well as sheep and cows.

What warranties are offered with the simple PULSE?

We know that you and your animals will love milking with the simple PULSE, however if you are not satisfied for any reason, you may return it for a refund within 30 days. Original shipping charges are not refundable, and the customer is responsible for all return or exchange shipping fees. This only applies to the basic milking system (1 lineset and jars), not the cart, buckets, TopFlow inflations or any extra parts or common add ons. This guarantee does not apply to items that have been abused by careless handling.

We offer a 1 year limited warranty on the parts of the simple PULSE. Items must malfunction as part of normal operation and not be damaged, broken or lost by the owner. Contact us to return the broken parts and arrange for replacements to be sent.

When will I receive my simple PULSE after it is ordered?

Lead time fluctuates based on time of year. Our busy season is February through June and lead time can be up to 12 weeks depending on number of orders we receive. You will be updated with a UPS or USPS tracking number once your simple PULSE ships. We are a small family business and appreciate your patience while you wait for your system!

Once you receive your system, please open and go through the box to make sure that everything is there. Missing and broken items must be reported to simple PULSE within 10 business days after you receive the items.

Can replacement parts be ordered?

Yes! We sell replacement parts for the new and old systems. If you can't find a part on our website, email us to get a quote.

How fast are parts orders shipped?

Parts orders typically ship every 2-3 days during the Spring, Summer and Fall and once a week in the Winter. If you need something ASAP, please call or email.

Can I return parts?

We cannot accept certain parts back once milk touches them. This would include inflations, hoses, milk lids, and collection containers. Top Flow inflations cannot be returned once their package has been opened. For unused parts, you may contact us within 30 days from date of arrival to see if a return is possible. A 15% restocking fee will apply and the customer will be responsible for original shipping charges and return shipping charges. Because we do not honor returns after 30 days, it is important that you open your package as soon as it arrives. Missing and broken items must be reported to simple PULSE within 10 business days after you receive the items.

What are the inflations and hoses made of that come with the simple PULSE?

The inflations are made of silicone and the hoses are Transflow dairy hoses. Transflow tubing is Grade A quality tubing that meets FDA, 3A, and Canada standards for raw milk tubing. Clear tubing allows visual inspection of milk flow, smooth, non-porous bore resists buildup, lightweight and flexible, durability for long term use.

Does the simple PULSE require electricity?

Yes, the simple PULSE uses a 110 volt vacuum pump.

What should the vacuum gauge read while milking?

We suggest having the vacuum gauge set to 12" hg while milking, the amount of vacuum can be adjusted by the regulator that is on the tank next to the gauge.

What happens if milk and/or cleaning solution gets into my simple PULSE tank?

There is a safety mechanism within the overflow jar or blue tank that shuts vacuum off once the liquid rises to a certain level which prevents liquid from reaching your vacuum pump, which protects the pump. Once vacuum is shut off or you realize liquid is going into the tank, you will first want to turn the system off. You will need to empty the overflow jar or drain the blue tank to get the liquid out. If it was milk that got into the system or blue tank, you may want to suck some bleach water into the system on purpose and then drain it again to sterilize the inside of the system.

How full can I fill the jars while milking and/or cleaning?

We recommend filling them to where the neck of the jar starts to taper, about 7/8 of the way full, if you fill fuller than this, some liquid may get into the simple PULSE tank.

What if I need to milk more than 1 gallon at a time?

We have a 2.5 stainless steel milk bucket available for those with larger needs. They can be found on our Products page and can be added to your complete system when you place your order.

Is the simple PULSE easy to clean?

Yes, we designed the system to be easy to clean as we use it every day to milk our goats. We have a video in the videos section of the website on how to clean the hoses. The hoses are cleaned while the machine is on and uses the pulsation to pull cleaning solution through the hoses with lots of bubbles to strip the inside of the hoses. The glass jars and lids can be hand washed or washed in the dishwasher. Your simple PULSE tank will not need daily cleaning unless you accidentally get liquid in it, there is a drain on the tank to quickly remedy that situation. We do recommend that you clean your tank at least once a month to keep the inside clean.

How do I store my simple PULSE system?

We leave ours in our milk room as it is a dedicated room that can be closed from the barn. We hang our hoses to dry on a hook. Your simple PULSE comes in a wooden box if you order the complete system and you can carry it back and forth to the house or garage for storage between milkings or cover it between milkings to keep it clean.

Will my milking time be shorter with the simple PULSE than hand milking?

Yes! Milking time is much shorter using the simple PULSE than milking by hand. We can milk 8 goats,clean up and filter our milk in about 30 minutes using our system.

Is the simple PULSE easy on the hands?

Yes! It is very comfortable to milk with the simple PULSE if you have arthritis or carpal tunnel as the system does most of the work for you.